Ccapp.exe stands for Common Client Application and is an important process belonging to the Norton Antivirus suite. This process works in real time and continuously scans your system and incoming mails for viruses, Trojans and worms. It is important that you do not terminate this process, as doing so will prevent Norton from protecting your PC.
Common Ccapp.exe Errors
A common ccapp.exe error message that you may receive during system startup and system shutdown is:
ccapp.exe is not responding”
If you are using Norton 2005, then to resolve the issue update your Norton product with the latest updates and virus definitions. To do this, open the Symantec Support Web page in your Internet Explorer window. On the Symantec Support Web page, expand I use Norton Antivirus 2005 and click on the Run It Now button.
Note: If for some reason you are unable to open the above Web page, you can update your Norton 2005 product by using the Live Update option that is included in the software.
If the error is not fixed by updating your Norton 2005 product, then follow the steps given below:
- Open the Norton Antivirus window and choose Options.
- Double click on the Auto-Protect option in the Norton Antivirus Options dialog box that appears on your screen.
- Click on the Advanced button.
- Now, clear the Scan floppy disk in A: for boot viruses when shutting down option and click OK
- Finally, restart your PC.
If you use Norton Antivirus 2006/2004/2003 product, then expand the I use Norton Antivirus 2006/2004/2003 option given on the Symantec Support Web page. Click on the Run It Now button given under Delete temporary files heading and reboot your PC.
If you still receive the error after deleting the temporary files, then follow the steps listed for Norton 2005 product to disable the Floppy scan during system shutdown.
Another error related to ccapp.exe that you may receive is:
Runtime error: CCApp.exe”
On a Windows XP computer, you can correct this error by following the steps listed below:
- First open Windows Explorer, click on Tools menu and choose Folder Options.
- Click on the View tab and select the Show hidden files and folders option.
- Now open the Start menu and select Search.
- Click on All files and folders and in the All or part of the file name box type rpawinet.dll.
- The search results will appear on the right side. Right-click on the rpawinet.dll file and rename the file to rpawinet.old and press Enter.
- If you receive an error message while renaming the file, then restart your PC in Safe mode and rename the file.
- Finally, reboot your PC.
Many Virus and spyware programs add malicious files to your PC with names similar to existing system tasks. If you suspect your system is infected with a virus then go through the current tasks running on your machine and see if you can locate any similarly named tasks. Also, if you do not use any Norton product but still receive the ccapp.exe error, then this may indicate the presence of a virus or spyware on your PC.
To keep your system secure, regularly scan your PC using an antispyware tool. Also, use an advanced registry cleaner tool, such as PC Health Boost to scan the registry for all malicious and redundant entries and remove them.